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FCC Broadband Labels – Improve Data Cap

PostedNovember 20, 2024
UpdatedNovember 20, 2024

MACC has enhanced the Data Cap section of the Broadband Label to improve clarity for customers. This change aims to provide clearer label information to customers, especially for services that offer unlimited data.

Maintenance | Common | USP Codes: An “Unlimited Data” check box has been added to the Data Cap group box within the USP Code Broadband Label tab. This allows users to indicate unlimited data instead of specifying a data amount in the Amount GB field. If your service plan includes unlimited data, simply check the “Unlimited Data” box.

When the Unlimited Data is checked in the USP Editor’s Data Cap group box, the Broadband Label view and print for the Data Included with Monthly Price will display “Unlimited Data” and the Additional Data Usage Charge will display $0.00. The “Amount GB” Data Cap, “Additional Data Increment (GB),” and “Additional Data Usage Charge” fields will be disabled

Additionally, when the Unlimited Data is unchecked, the user will need to populate the Data Cap fields or leave them blank.  The Broadband Label view and print for the Data Included with Monthly Price will display 0/GB if the Amount (GB) field is 0 or blank and the Additional Data Usage will display $0.00 if the Additional Data Usage Charge is 0 or Blank.

Broadband Label Display (English and Spanish):

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Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.