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Automate/Provision Reconnect SO with Payments

PostedSeptember 24, 2023
UpdatedMarch 21, 2024

Automate/Provision Reconnect of Service Order with Payments

Updates were made to the Auto-Reconnect feature in Customer Master to automate/provision reconnection of Service Orders when real-time payments are received via the credit card processors CDS Global, Paymentus, and MACCs Web Self Care product. When real-time payments are made on disconnected accounts, services will automatically be provisioned for reconnection based on the Auto-Reconnect setup. This automation promotes efficiency and streamlines the auto-reconnect process.

Tools | Options | Auto-Reconnects: A “Service Order Class for reconnects” drop-down menu was added to the Tools | Options | Auto-Reconnects screen. The Class selected will be used for the automated reconnect process for real-time payments. The Service Order Class selected will be populated in the service order created behind the scenes as well as any manual payments. The Service Order Effective Date will default to the payment date.

Maintenance | Service Order | Tier Status: Only disconnects with a Tier Status flagged “Eligible for Auto-Reconnects” will create auto-reconnects when real-time payments are made on disconnected accounts.

In the example, Account 159 is disconnected.  A real-time payment is made for the account in the Paymentus portal.  The account is automatically reconnected.

Receivables Suite | Processing | eBill | Verify Process eBill Payment Files

In the rare instance that payment(s) did not get processed/applied and needs to be processed via the nightly eBill payment files from Paymentus, the account(s) in question will also automatically be reconnected once processed/applied.

Web Self-Care – User Payment Entry

Real-time payments made using the “Make a Payment” option in Web Self Care from the SSO (Single Sign On) web portal will also automatically provision and reconnect Service Orders.

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Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.