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Aha! – New “Network Summary” Report

PostedDecember 5, 2023
UpdatedDecember 5, 2023

A new “Network Summary” report is available to see a summary and a count of accounts with particular network combinations. For example, the report could be used to see how many accounts have Telephone, Internet, and Cable networks or how many accounts have Telephone and Internet only.

 

Reports Suite | Reports | Network | Network Summary: When the screen is opened all default options are selected but can be changed. A “Network Types” drop-down contains all network types for selection. It is defaulted to “All”, but any combination of networks can be selected. The report can be run by the following options:

  • Main Report Area
  • Report Area
  • Service Area 
  • As of Date
  • Network Status

With “All” selected in the Network Types drop-down the report prints all network type combinations accounts have, with a count of accounts for each network combination. The “As of Date” is displayed in the report header.

When networks are checked from the Network Types drop-down the selected network codes will be displayed in the drop-down field. In addition, selecting networks from the drop-down will also enable the following checkboxes for selection:

  • Accounts must contain all selected Network Types
  • Omit accounts that contain unselected Network Types

When the “Accounts must contain all selected Network Types” option checked and network types of INT and TEL selected, the report will display a count of all combinations of networks on accounts that have both Internet and Telephone.  When the “Omit accounts that contain unselected Network Types” option checked and Network Types of INT and TEL selected, the report will display combinations of networks on accounts that only have Internet and/or Telephone.

Table of Contents

 

Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.