WSC June 2022
MACC has improved the New Customer screen for Web Self-Care (WSC) users. The enhancement provides a more user-friendly approach for new customers to view services available to them online. The New Customer screen is now a wizard format, allowing new customers to select their physical address and view services first. New customers will select the type of service and enter their service address. When the service address is validated, services will appear for selection based on the entered service address. A message will display if the service address is invalid, informing the new customer the address wasn’t found and will provide an option to submit an email request.