Customer Help Portal
< All Topics
Print

Service Orders 22.2

PostedOctober 26, 2022
UpdatedOctober 26, 2022

NLAD – Application ID Enrollment Feature

An Application ID was added to the Lifeline screen which will allow service providers to perform enrollment, verification, and transfer functions using a consumer’s National Verifier Application ID, full name, and date of birth. The consumer’s address and benefit qualifying person information will not be required to enroll, verify, or transfer transactions when an Application ID is used.

Service Order | Lifeline: An Application ID field was added to the Lifeline screen in the Service Order. When an Application ID is populated the “Eligible Program” fields are no longer required (will not be underlined).

Service Order Image 1

Network Suite | Processing | Create and Upload NLAD file: The Application ID will be included in the NLAD file in a new Application ID column. A new Update Indicator (updateInd) column will display a “1” if the Application ID is populated and a “0” if the Application ID is not populated. Address information will not be populated in the file if the Application ID is populated and the Update Indicator is 1. Address fields that will not be populated include:

  • Subscriber’s address
  • Last 4 SSN/Tribal ID
  • BQP information
Service Order Image 2

The Application ID and Update Ind fields are also included in the following Detail and Error Log Reports found on the Lifeline Screen in a Service Order.

Service Order Image 3

Tools | Reports | Grid Reports | Lifeline: The Application ID was added to the Lifeline grid report for reporting purposes.

Table of Contents

 

Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.