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Service Order View of Address Details

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Service Order/Trouble Ticket View of Address Details

 An “Address Editor” button was added next to the address field in Service Orders and Trouble Tickets for quick access to view address-related information without navigating to the Maintenance | Common | Address menu and searching for an address. This is a convenient way to view an address’s BDC, geospatial coordinates, technology, and regulatory information from the Service Order or Trouble Ticket.

 Account Management Ribbon | Inquiry | Service Order/Sales Lead | Network Tier: An “Address Editor” button was added next to the network tier’s address field in a Service Order and Sales Lead so users can view address details for that network address without navigating to the Maintenance table. When the button is clicked the existing Address Editor for that network address opens. The tabs along the bottom will open to the last tab viewed for a quick view of address information.  Address editing will be allowed based on assigned security roles.

Account Management Ribbon | Inquiry | View: The Address Editor button can also be accessed when viewing a network in the View screen from Inquiry.

Account Management Ribbon | Inquiry | Trouble Ticket Editor: An “Address Editor” button was also added next to the network tier’s address field in a Trouble Ticket so users can view address details for that network address without navigating to the Maintenance table.  Address editing will be allowed based on assigned security roles.

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Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.