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Plant on Trouble Tickets 23.1

PostedApril 8, 2023
UpdatedApril 8, 2023

All/Condensed Plant Display on Trouble Tickets

The ability to view all Plant associated with an address on printed Trouble Tickets, regardless of the network, is available with this release of Customer Master. This enhancement increases efficiency for users when accessing Trouble Tickets to display Plant from all networks in a single view.

File | Preferences | Trouble Preferences: An “All Plant – Address” checkbox was added to the “Include on Trouble Ticket” group box in the Trouble Preferences Editor. When checked, it will allow users to view all the Plant for an address with Plant Details on printed Trouble Tickets. In addition, a “Condense Plant Codes” checkbox was also added. When checked the Plant for network types with Plant Details assigned will display on the printed Trouble Ticket. The checkboxes were included in the Trouble Preference grid for an at-a-glance view of which networks have the options checked.

Trouble Image 1

When printing a Trouble Ticket the “Trouble Ticket Report Options” screen also has the “All Plant – Address” and the “Condense Plant Codes” checkboxes for selection. When the All Plant – Address option is checked the “Trouble Ticket Plant Detail Report Options” screen will no longer appear after printing and closing the Trouble Ticket.

Trouble Image 2

All Plant – Address example: When a Trouble Ticket is printed with the “All Plant – Address” checked, all the Plant for the address with Plant Detail displays on the Trouble Ticket. Multiple Plant Codes will display on the same line. Note: The Plant displayed on the Trouble Ticket mirrors the Plant that displays for the address in Plant Search.

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When a Trouble Ticket is printed without the “All Plant – Address” checked, as in previous versions of Customer Master, Plant for the network will display even if there is no Plant Detail.

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Condensed example: When a Trouble Ticket is printed with “Condensed” checked, all the Plant for the network type with Plant Detail assigned to the network will display.

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When a Trouble Ticket is printed without “Condensed” checked, all Plant Codes for network type, including codes that do not have Plant Detail assigned to the network will display.

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Table of Contents

 

Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.