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Website Support

Your website is supported by Ivrnet, a fellow Harris business unit.

For general questions, content updates, new website projects, or urgent issues such as a site outage, email the Ivrnet Support team. Please click on the Website Support Request button below to send an email.

What to expect

  • Ivrnet aims to respond to all requests within one business day.
  • Support is available by email during regular business hours.

Tips for a faster response

  • Include your organization name and website address
  • Describe the change or issue and attach screenshots or files if you have them.
  • If your site is down, put “URGENT” in the subject line.

You can still reach out to MACC at any time by contacting your Client Solutions Manager.

Website Support Request
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Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.