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Website Support

MACC’s partner, Business Builders, is available to support your company’s website.

For general questions, content changes, or new website projects, please click the button below and you will be taken to a page on Business Builders’ website where you can submit your request. You can also call the company at 1-877-378-6101 and ask for Travis Sutphin, Director of Development and Operations.

If you have an urgent website related need, such as a site that is down, send an e-mail to urgent@businessbldrs.com. 

While working with Business Builders, you can still reach out to MACC at any time by contacting your Client Solutions Manager.

Website Support Request

Support expectations

  • You will receive a response from Business Builders within one business day for normal requests.
  • Urgent requests will be replied to within an hour.
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Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.