INTRODUCING POP-UP TRAINING WITH MACC!

Start the year strong and learn something new for only $99* per person!

You’ll learn new, time-saving skills from the comfort of your office, with the opportunity to take any or all of our seven classes!

Course List and Descriptions

*These courses are not WOW Training.

February Pop-up Training Schedule

Tuesday, February 9th

Time (Central)	Courses
8:30 a.m. - 10:30 a.m.	Managing Plant and Premise Equipment	Billing Best Practices	Messenger & Auto-Pilot
10:30 a.m. - Noon			SO Templates
1:00 p.m. - 3:00 p.m.	Trouble Best Practices	Address Best Practices	Service Order & MACC Mobile Best Practices

Wednesday, February 10th

Time (Central)	Courses
8:30 a.m. - 10:30 a.m.	Trouble Best Practices	Address Best Practices	Service Order & MACC Mobile Best Practices
1:00 p.m. - 3:00 p.m.	Managing Plant and Premise Equipment	Billing Best Practices	Messenger & Auto-Pilot
3:00 p.m. - 4:30 p.m.			SO Templates

Thursday, February 11th

Time (Central)	Courses
8:30 a.m. - 10:30 a.m.	Managing Plant and Premise Equipment	Billing Best Practices	Messenger & Auto-Pilot
10:30 a.m. - Noon			SO Templates
1:00 p.m. - 3:00 p.m.	Trouble Best Practices	Address Best Practices	Service Order & MACC Mobile Best Practices

Course List and Descriptions

Address Best Practices
Customer Master includes helpful new tools to make Address Management easier than ever. During this session, a MACC trainer will guide you through the steps to keep your addresses under control.

Billing Best Practices
Ever wonder how to make billing as easy as possible and avoid billing issues? This session will review the steps you should perform throughout the month to produce accurate and timely bills.

Managing Plant and Premise Equipment
Get the latest information and recommendations on how to manage your plant records as well as any premise equipment that stays with an address. This is a valuable session for anyone responsible for maintaining CPE.

Messenger & Auto-Pilot
Customer Master’s Messenger Suite is constantly being expanded to include new notification tools. We’ll discuss the tools that are available to you, how to set them up, and how to use HTML messages to catch your customers’ attention.

Service Order and MACC Mobile Best Practices
Our training team will show you the best ways to create a Service Order using Classes & Stages, then send that order to a technician in MACC Mobile. The technician can make updates and send back to the office for final verification. This session will show you the big picture!

Service Order Templates
A customer favorite! Use Service Order Templates to create commonly used customer information to make it fast and easy to perform a Service Order. This session will show you our recommended practices to create and use Templates.

Trouble Best Practices
Learn how you can most efficiently and effectively track trouble tickets. We’ll review how to take tickets, dispatch to a technician, update in MACC Mobile, and clear the ticket. You’ll see the entire process in action!

Questions? Please contact Julie Riecken at 402-533-5313 or jriecken@maccnet.com.

Pop-up Training FAQs

Q. My company subscribes to WOW Training. Is Pop-up Training covered under the WOW Training Plan?
A. The Pop-up Training courses are unique to the program and not part of the WOW Training Plan

Q. Is the $99 cost per person or per course?
A. The $99 fee allows each registrant to take all classes being offered during that specific Pop-Up Training session.

Q. If I sign-up, how many, or how few, courses can I take?
A. You can take as many of the courses as you wish. There is no minimum or maximum.

Q. How will I access the courses?
A. MACC Trainers will provide a web link to you in advance of your course(s). It will take you to a Microsoft Teams appointment where you can see the trainer’s screen.

Q. Do I need access to Microsoft Teams to take Pop-up Training?
A. While you can use Microsoft Teams, Microsoft’s latest browser, Edge, can also be used to access each course.

Register for Pop-up Training

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