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Pop-up Training…stuff more in!
3 days, 14 classes and unlimited opportunities…all for just $99* per person!
You’ll learn new, time-saving skills from the comfort of your office, with the opportunity to take just the classes best suited for your role at your company.
New benefit – The ability to watch classes later!
We are recording the classes from November and clients who register for the Pop-up Training will have the opportunity to view them after the classes are over.
*These courses are not WOW Training.
November Pop-up Training Schedule
Schedule is subject to change.
Tuesday, November 16th
|8:30 a.m. - 10:00 a.m.||Customizing your Customer Master Experience||eBill Best Practices||Web Self-Care Refresher||Work Order Invoice for 21.2||Cybersecurity Update|
|10:30 a.m. - Noon||New Web Reporting Dashboard||MACC Mobile - Technicians and Inventory||What’s New in Accounting Master 2021|
|1:00 p.m. - 2:30 p.m.||What’s New in Customer Master 2021||Preparing for Year-End|
|3:00 p.m. - 4:30 p.m.||Customizing your Customer Master Experience||Advanced Scheduler for 21.2||Aatrix Review||Payroll Pro Tips||Maximize your Customer Engagement Tools|
Wednesday, November 17th
|8:30 a.m. - 10:00 a.m.||Customizing your Customer Master Experience||Customer Master 2021||Aatrix Review|
|10:30 a.m. - Noon||Advanced Scheduler for 21.2||Work Order Invoice for 21.2||Payroll Pro Tips||Cybersecurity Update|
|1:00 p.m. - 2:30 p.m.||Customizing your Customer Master Experience||eBill Best Practices||MACC Mobile - Technicians and Inventory||What’s New in Accounting Master 2021||Maximize your Customer Engagement Tools|
|3:00 p.m. - 4:30 p.m.||New Web Reporting Dashboard||Web Self-Care Refresh||Preparing for Year-End|
Thursday, November 18th
|8:30 a.m. - 10:00 a.m.||New Web Reporting Dashboard||MACC Mobile - Technicians and Inventory||What’s New in Accounting Master 2021||Maximize your Customer Engagement Tools|
|10:30 a.m. - Noon||Customizing your Customer Master Experience||eBill Best Practices||Web Self-Care Refresh||Work Order Invoice for 21.2|
|1:00 p.m. - 2:30 p.m.||Advanced Scheduler for 21.2||Aatrix Review||Payroll Pro Tips||Cybersecurity Update|
|3:00 p.m. - 4:30 p.m.||Customizing your Customer Master Experience||What’s New in Customer Master 2021||Preparing for Year-End|
Course List and Descriptions
It will be that time again before you know it! This session will take you through the Aatrix process of creating your 1099s and W2s. Educate yourself on Aatrix now to make tax time easier!
Advanced Scheduler for 21.2
We’re so excited to show you the new Advanced Scheduler in Customer Master 21.2, that it’s a session of its own! This presentation will review Scheduler appointments, set Scheduler Preferences, Scheduler and TMS PTO requests, and so more. We can’t wait to show you!
Customizing your Customer Master Experience
This basic course will help Customer Master users design their own experience in Customer Master. Learn things like designing a Custom Ribbon, setting preferences, working in Suites, and enabling report auto-generation…just to name a few!
Cybersecurity Back to the Basics
There is so much focus on cybersecurity these days…and rightfully so. The risks have grown so fast we can no longer afford to sit on the sidelines with our fingers crossed, hoping that nothing bad will come our way. At this point, it is almost inevitable that we will all have to deal with a cyber compromise in one form or another. With this raised risk has also come an influx of marketing for the ever perfect solution with the latest tricks to keep you protected. And generally, the more elaborate the solution, the more it costs. So, what can you do if you aren’t an enterprise-sized business and don’t have an enterprise-sized budget to allocate to cybersecurity? Get back to the basics! These are the things we can all do to improve our cyber posture. And they really do make a difference!
eBill Best Practices
This will be an overview of everything you need to know to use eBill effectively. We’ll discuss the basics of posting payments, the CSR portal, reporting, and more.
MACC Mobile for Technicians and Inventory Management
MACC Mobile continues to rapidly evolve – giving your technicians and inventory specialists better tools to manage their work. This session will present functionality for management of the Scheduler, Service Order, Trouble Tickets, and Inventory management in MACC Mobile.
Maximize your Customer Engagement Tools
Attend this session to learn powerful tips on using the customer engagement tools you have through MACC to reduce churn and take advantage of upselling opportunities. We’ll review statement-based advertising best practices, fresh ideas on using e-mails to customers, tips to keep contact information current, and much more.
New Web Reporting Dashboard
MACC is currently making changes to Web Reporting, including new features associated with the Dashboard. This session will give you an overview of Web Reporting, with an emphasis on the latest changes available to you.
Payroll Pro Tips
Our Software Support Reps have reviewed their call logs, and have come up with a list of pro tips to simplify your Payroll processes. We’ll review these pro tips & tricks to make things easier.
Preparing for Year-End
MACC’s Year-End Suite in Accounting Master makes it easy to perform those annual steps to close out of one year and prepare for another. This educational session will take you through all of the steps so you don’t miss anything
Web Self-Care Refresher
Has it been a while since you’ve looked at Web Self-Care? This session will review everything this customer-friendly module has to offer. We’ll take a tour of Web Self-Care from a customer’s perspective and also discuss some of the latest and greatest options available to Web Self-Care subscribers.
What’s New in Accounting Master 2021?
This session will cover the biggest and brightest changes of the 21.1 and 21.2 releases of Accounting Master. Included in this will be Automatic Purchase Order creation, Inventory Bundled Items, Mass Updates to Labor Reallocation, and some efficiency enhancements to Reissuing checks and Reassigning check numbers.
What’s New in Customer Master 2021?
This will be a review of all of the greatest hits in Customer Master 21.1 and 21.2. Some of the highlights include the Locates module, new Receivables options and defaults, the Reassigned Numbers Database, Selective Bundle updates, employee locations and Map-It, and other helpful new features.
Work Order Invoice for 21.2
Do you have projects to bill? Learn how to tie equipment and OCCs from Customer Master to Work Orders in Accounting Master and be able to print Invoices for these special customer projects. The charges will also appear on MACC’s end user bills. Sound interesting? Be sure to attend this informative session.
Questions? Please contact Julie Riecken at 402-533-5313 or firstname.lastname@example.org.
Pop-up Training FAQs
Q. My company subscribes to WOW Training. Is Pop-up Training covered under the WOW Training Plan?
A. The Pop-up Training courses are unique to the program and not part of the WOW Training Plan
Q. Is the $99 cost per person or per course?
A. The $99 fee allows each registrant to take all classes being offered during that specific Pop-Up Training session.
Q. If I sign-up, how many, or how few, courses can I take?
A. You can take as many of the courses as you wish. There is no minimum or maximum.
Q. How will I access the courses?
A. MACC Trainers will provide a web link to you in advance of your course(s). It will take you to a Microsoft Teams appointment where you can see the trainer’s screen.
Q. Do I need access to Microsoft Teams to take Pop-up Training?
A. While you can use Microsoft Teams, Microsoft’s latest browser, Edge, can also be used to access each course.
Pop-up Training Registration
Pop-up Training courses will be taught using Microsoft Teams. With Teams you will need to have a way to listen and talk through the PC such as a headset or microphone/speaker set up. Please contact our Training Team for details.