We are here to help! Call us at 1-800-622-2502 or send us a message.
We are here to help!
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One registration grants access to four weeks of training
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12 courses for just $99…it’s a STEAL
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Classes are scheduled throughout March
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Learn new skills to make your job and day easier!
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Courses are online…take them in the comfort of your home or office
Please note, these classes are not WOW Training.
March 2023 Classes
This course will help you transition to a more paper-free work environment using trouble ticket escalation, inbox, trouble classes and stages, and more. We will also look at this functionality inside of MACC Mobile to see how tickets are handled by techs in the field.
Accounting Master Entry Preferences
This session will take a deep dive into User Preferences in Accounting Master’s Processing Screens. You will learn about Accounts Payable and Accounts Receivable Invoice, Payroll Labor Entry, and Inventory Manual Transactions along with other entry screens inside of the Accounting Master Database.
Accounting Master/Customer Master Best Practices
In this session, we will examine the many aspects of the AM/CM Interface. We will discuss the processes in both Customer Master and Accounting Master for the Billing JE interface, Cash JE Interface, Customer Master Refunds, and Inventory.
Best of Billing
We’ll take a look at everything you need to know to not only prepare for, but to run your billing process in Customer Master. Beginning with bill dates, we will look at the entire process all the way through reports and post-billing tools.
Fixed Asset Management
If mass account depreciation isn’t giving you the same excitement it used to; come on down to FAM town! We’ll discuss setting up individual assets for depreciation in Fixed Asset Management along with creating depreciation schedules for them in this session.
Fun with Accounting Master Reports
Which report should you run to get labor entry information from the last period? What inventory items are you running low on? Reports in Accounting Master can leave your head spinning! We’re going to discuss common reports and other options to get needed data from the software.
Fun with Customer Master Reports
Do you ever get overwhelmed when trying to find the right report or can’t find the report with all the data you need? Well look no further! We will look at some of the most common reports used within Customer Master and explain how they can help your company.
Inventory With MACC Mobile
This session will traverse the basics of Inventory Management. You will learn how to Assign Inventory and Premise Equipment to customer networks or addresses. Plus, we will go over performing Manual Transactions inside the Accounting Master Database and in MACC Mobile.
Labor Distribution
Lying awake at night thinking about the vastness of Labor Distribution and wondering how a single labor entry in payroll affects the general ledger? This session will put all of your Labor Distribution questions to rest. We’ll go through the basics of labor entry, creating entries in the general ledger, all the way to the advanced clearing setup options and all the joy they bring!
Payment Basics
In order to efficiently track payments in Customer Master, you need to understand the options available to you. This session will cover how Customer Master can assist in managing payment entry processes.
Service Order and Inquiry Basics
Are you struggling with maneuvering through the Inquiry Screen and/or a Service Order? Or do you just need a good refresher? Join us as we explore the Inquiry screen and create simple Service Orders. You may find a few tips to simplify your day-to-day tasks.
Service Order and MACC Mobile
In this session, you will see the full process of a service order. We will start the flow with the CSR creating the order, transition to the tech working the order in MACC Mobile, and back into the office for final review.
March 2023 Pop-up Training Schedule
Listed times are in the Central Time Zone. Schedule is subject to change.
March 7th through March 9th
| Time/Date | Tuesday, March 7th | Wednesday, March 8th | Thursday, March 9th |
|---|---|---|---|
| 8:30 a.m. to 10:00 a.m. | Service Order and Inquiry Basics | Fun with Accounting Master Reports | Accounting Master/Customer Master Best Practices |
| 10:30 a.m. to 12:00 p.m. | Payment Basics | Fun with Customer Master Reports | Fixed Asset Management |
| 1:00 p.m. to 2:30 p.m. | Inventory with MACC Mobile | Advanced Trouble with MACC Mobile | Service Order and MACC Mobile |
| 3:00 p.m. to 4:30 p.m. | Labor Distribution | Accounting Master Entry Preferences | Best of Billing |
March 14th through March 16th
| Time/Date | Tuesday, March 14th | Wednesday, March 15th | Thursday, March 16th |
|---|---|---|---|
| 8:30 a.m. to 10:00 a.m. | Fixed Asset Management | Inventory with MACC Mobile | Fun with Customer Master Reports |
| 10:30 a.m. to 12:00 p.m. | Service Order and MACC Mobile | Labor Distribution | Advanced Trouble with MACC Mobile |
| 1:00 p.m. to 2:30 p.m. | Best of Billing | Service Order and Inquiry Basics | Accounting Master Entry Preferences |
| 3:00 p.m. to 4:30 p.m. | Accounting Master/Customer Master Best Practices | Payment Basics | Fun with Accounting Master Reports |
March 21st through March 23rd
| Time/Date | Tuesday, March 21st | Wednesday, March 22nd | Thursday, March 23rd |
|---|---|---|---|
| 8:30 a.m. to 10:00 a.m. | Advanced Trouble with MACC Mobile | Service Order and MACC Mobile | Labor Distribution |
| 10:30 a.m. to 12:00 p.m. | Accounting Master Entry Preferences | Best of Billing | Service Order and Inquiry Basics |
| 1:00 p.m. to 2:30 p.m. | Fun with Accounting Master Reports | Accounting Master/Customer Master Best Practices | Payment Basics |
| 3:00 p.m. to 4:30 p.m. | Fun with Customer Master Reports | Fixed Asset Management | Inventory with MACC Mobile |
March 28th through March 30th
| Time/Date | Tuesday, March 28th | Wednesday, March 29th | Thursday, March 30th |
|---|---|---|---|
| 8:30 a.m. to 10:00 a.m. | Service Order and Inquiry Basics | Fun with Accounting Master Reports | Best of Billing |
| 10:30 a.m. to 12:00 p.m. | Payment Basics | Fun with Customer Master Reports | Accounting Master/Customer Master Best Practices |
| 1:00 p.m. to 2:30 p.m. | Inventory with MACC Mobile | Advanced Trouble with MACC Mobile | Fixed Asset Management |
| 3:00 p.m. to 4:30 p.m. | Labor Distribution | Accounting Master Entry Preferences | Service Order and MACC Mobile |
Pop-up Training Registration
Pop-up Training courses are taught using Microsoft Teams. With Teams you will need to have a way to listen and talk through the PC such as a headset or microphone/speaker set up. Instructions for using Teams are available here. Please contact our Training Team for details.
Tips for the best experience
You’ll need a headset or microphone/speaker setup
Pop-up Training courses are taught using Microsoft Teams. With Teams you will need to have a way to listen and talk through the PC such as a headset or microphone/speaker setup.
Join the Teams meeting at least five minutes before the start time
Joining the Teams meeting for your class at least five minutes early creates an opportunity to work out any unforseen technical issues.
Helpful tips for accessing the classes
If you are accessing the class using a copy of Microsoft Teams, select “Open Teams” when prompted. If you are using a browser, select “Continue on this browser.” Click here for further information.
Enter your first and last name when prompted
Microsoft Teams will ask for your name prior to granting access to the class. Please provide your first and last name as this helps the moderator with attendance.
Instructions for using Microsoft Teams
You can use your copy of Microsoft Teams or common web browsers, such as Chrome, Edge, or Firefox to access the class. We also have created a set of downloadable instructions for using Teams to access our training classes. Click here to download the instructions.
