Client Central Home > Billing > Paperless Billing Hub

Paperless Billing Hub

Converting accounts to paperless billing is one of the easiest ways your company can reduce costs through less postage expense and boost its overall efficiency. We have created a variety of insert, billing envelope, and on-bill ad designs to help your company promote paperless billing. Click on the buttons below to see and request the available artwork.

Paperless Billing Insert and Envelope Designs
On Bill Ad Gallery

Here are four ideas to get your paperless push off to a great start!

Consistently advertise paperless billing with statement-based advertising

People are busy so it’s easy for them to miss the first, second, third, fourth, etc. message about paperless billing. For this reason, it’s important to consistently advertise paperless billing once you start to push its adoption as it can takes months before significant results appear.

To help, MACC has on-bill ads, inserts, and artwork for the outside of your billing envelope to help advertise paperless billing.

Offer targeted incentives

Offering a small incentive, such as a $5 one-time bill credit, can be all it takes to get many consumers to use paperless billing. You can use bill inserts, messages, on-bill ads, newsletter articles, social media, and your website to promote your incentive. For statement-based advertising, like ads or messages, Customer Master gives you the ability to target only accounts still receiving paper bills. Contact your Software Support Representative for assistance in using this feature.

Get your website in on the action

Paperless billing and your website go hand in hand. If your website has a form for new customers to request services, give them the opportunity to choose to receive their bills via e-mail. Based on real world results, we’ve found an average of 60 percent of new customers will go for the paperless option. Imagine the cost savings if you could reduce your postage expense by 60%! You can also create a separate page to encourage paperless billing adoption. If your company uses our Web Self-Care service, you can add an advertising slide with a direct link to a paperless billing sign-up page.

Just ask…with help from Suggestive Marketing

It sounds simple, but making sure to ask about paperless billing during customer interactions is an easy way to boost your adoption rate. It’s especially important when you’re bringing new customers onboard. Using our Suggestive Marketing feature, Customer Master can remind you to ask about paperless billing. This tool provides on-screen prompts to use while visiting with customers. Suggestive Marketing is a standard part of Customer Master and your Software Support Representative can provide guidance on its use.

Contact MACC’s Creative Services Team at macccreativeservices@maccnet.com for more ideas and assistance to boost your company’s paperless adoption rates.

 

Delinquents

No Penalty Option for Delinquents

A new “No Penalty” option is now available for delinquent accounts, so users have the ability to send a late notice to an account, but keep the account from getting a penalty. An Expire Date, Alert, and reports are available for accounts flagged No Penalty.

A No Penalty check box was added to the Credit Node of the Service Order, with a corresponding Expire Date drop-down calendar. When checked, the account can receive a delinquent notice, but will not get a late fee during the Penalties process. The Expire Date can be set to limit the amount of time the account is exempt from penalties.

A No Penalty Alert is available for both Inquiry and Payments at Maintenance | Common | Alerts, and will display in the Alerts window for any accounts flagged No Penalty.

The Non-Zero Balance Report found in the report’s menu of the Delinquent process, contains a new No Penalty column to aid in identifying No Penalty accounts.

The Credit Attributes report, and the Grid Report – Account can be used to discover accounts flagged as No Penalty. The Credit Attributes report has a new group box for No Penalty Options, and the Grid Report – Account includes No Penalty, and No Penalty Expire Date selections.