MACC AI (Artificial Intelligence)

MACC AI is here! Meet MIMiR (MACC Internal Machine-learning Information Repository), an intuitive tool harnessing the power of Artificial Intelligence to get direct and fast answers to questions about MACCs software. MIMiR’s guidance assists users as they navigate through Accounting Master and Customer Master, offering another level of support at their fingertips with 24×7 availability.

A MACC AI (MIMiR) button was added to the lower right-hand corner of Customer Master and Accounting Master and provides another source where users can ask questions about the software and receive an instant response. The AI will query MACC software documentation to answer the questions. The MIMiR button will be available upon upgrade to 24.1.

Clicking the MACC AI button will open a chat with MIMiR and the screen appears on the right side of Customer Master. The user can type a question or paste copied text into the box. Using the Enter key will send the question to the MACC AI and an answer will be provided.

Each answer includes two feedback buttons, a Thumbs Up and a Thumbs Down button. Users are encouraged to use the feedback buttons especially to report occasional incorrect answers with the Thumbs Down button. The same question can be asked again, in a different way, and can result in a different answer. Questions are limited to one thousand characters.

When questions are asked the answer box contains a “Privacy Policy” link. When the link is clicked the following message appears in a pop-up box: “This feature contains proprietary and confidential information that is intended solely for the use of parties authorized by MACC. This information may not be copied nor disclosed or distributed to any party unless authorized by MACC.”